Refund policy
Effective Date: 2026-07-02
1. Overview
At The Entertaining Space LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through www.theentertainingspace.com.
Summary
- Region: United States
- Return window: 30 days from delivery, but damage/defects must be reported within 48 hours of delivery
- Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions. Custom products cannot be returned except due to manufacturer defect.
- Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
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Restocking fee: 25% restocking fee applies to non-defective returns only; no fee for defective, damaged, or incorrect items.
2. Contact Information
To start a return or report damage, contact our customer service team:
- Email: support@theentertainingspace.com
- Phone: 206-800-0415
Hours: Monday to Friday, 10 AM to 8 PM PST
3. Eligibility for Returns
Returns are accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The customer wishes to return a new item within the policy window
- The product is returned within 30 days of delivery
- The item is unused and includes all original packaging and accessories
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. Return Shipping and Fees
Return Shipping: Return shipping is the customer's responsibility for non-defective returns. For items that are defective, damaged on arrival, or incorrect, we will provide a prepaid return label at no cost to you. Please ship the item within 7 days after approval.
Restocking Fee: A 25% restocking fee (based on the product price) applies to non-defective returns only. This amount will be deducted from your refund total. No restocking fee is charged for defective, damaged, or incorrect items. Exchanges for the same item are also exempt from the restocking fee.
6. Refunds and Replacements
- After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
- Refunds are issued to the original payment method within 7 business days after returned product is received.
- If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
- Damaged or defective items reported after 48 hours of delivery
- Items damaged due to misuse or neglect
- Personalized or custom-made products.
- Gift cards
9. Cancellations
- Orders may be canceled before shipment for a full refund, except made-to-order items note on the product page.
- Once shipped, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from The Entertaining Space LLC, you agree to this Return and Refund Policy.
The Entertaining Space LLC
support@theentertainingspace.com
206-800-0415